We would like to make our online community safe at all times which is why we greatly appreciate your help in ensuring that our products and services remain the positive, diverse and welcoming communities that we work so hard to grow.
Our Commerce guidelines apply to your use of Aleph Express’s products and services and will help you and the rest of our community have an enjoyable and safe experience. Additionally, all products sold on our platform must also comply with our Community Guidelines as well as goods sold through the Aleph Express Shops and Ads. Some product categories may require your business to be Registered.
Both buyers and sellers must comply with our Community Guidelines. If you don't comply with our guidelines & policies, you could face a number of penalties, such as the deletion of listings and other content, the rejection of product tags, including the suspension or termination of your access to any or all AlephExpress products and services.
We try to make sure that decisions are fair, but we always reserve the right to delete content or suspend accounts without warning for any reason, but especially to safeguard our services, infrastructure, customers, and community. While these Community Guidelines don't create a contractual obligation for us to act in any particular manner, we will make every effort to uphold them in a way that is consistent with our principles and values
❗️ ️ What to do if it's rejected? Reconsider the decision.
If you believe that the listing rejection for your product was an error and it was due to a violation of our Commerce Policies, you can ask for a review by following the instructions for products in your Catalog available on the Aleph Express shop, and we'll give it another look.Prohibited Content
On Aleph Express commerce & ads, it is prohibited to buy, sell or advertise the following:
Community Guidelines
Commerce listings must not violate our Community Guidelines.
Adult & Adult Related Products
Listings may not encourage the use, buying or promoting sex or sexually suggestive products are not allowed on AlephExpress
✅ Allowed:
- Products like condoms & lubricants that don’t promote sexual pleasure or enhancement
⛔️ Not Allowed:
- Sex toys & gadgets
- Products for sexual enhancement
- Adult products with a sexual themes, such pornography & other related products
- Images of partial child nudity and other forms of nudity, even when they are not sexual in nature
Alcohol
Listings may not encourage the use, buying, or sale of alcohol
✅ Allowed:
- Alcohol-related books or videos
- Accessories & items connected to alcohol like glasses, coolers, and holders for wine bottles
⛔️ Not Allowed:
- Sale of alcoholic drinks
- Alcohol-making supplies
Body Parts and Fluids
Listings may not encourage the use, buying, or sale of human body parts or fluids.
✅ Allowed:
- Wigs and hair extensions
⛔️ Not Allowed:
- Blood
- Urine
- Body parts
- Organs
- Human tissue
- Teeth
- Looking for organ donors
Digital Media and Electronic Devices
Listings may not encourage the use, buying, or sale of devices that facilitate or encourage streaming digital content in an unauthorized manner or interfering with the functionality of electronic devices.
✅ Allowed:
- Accessories for streaming devices, like keyboards and remotes
⛔️ Not Allowed:
- Sale of streaming devices with software that enable people to view content without authorization
- Wiretapping devices, jailbroken devices
- Jamming or descrambling devices
Discrimination
Listings, Ads & Messenger threads in AlephExpress platforms are not permitted to intentionally discriminate against or suggest partiality toward any individual based upon the particular identity, ethnic group, color, national origin, citizenship, religion, age, sex, sexual orientation, gender identity, family status, marital status, disability, or medical or genetic condition. All listings relevant to anti-discrimination policies must comply. This includes, but is not restricted to, bias towards housing listings.
⛔️ Not Allowed:
- Specific race, religion or age are not welcome to purchase
Documents, Currency, and Financing tools
Listings may not encourage the buying or selling of real currencies, financing tools, fake documents, or electronic currency.
⛔️ Not Allowed:
- Real and fake identification documents, such as passports or certificates
- Real money (cash or cash equivalent instruments and coins)
- Replica or prop money
- Digital or cryptocurrency
- Active bank credit or debit cards
- Store credit cards or coupons
- Pre-paid credit or debit cards
- Checks or checkbooks
- Tools for producing fake money or financial instruments
Gambling
Listings may not encourage the buying, selling, or promotion of online gambling for money or money's worth, including digital currencies. Online gambling includes gaming, betting, tontine, lotteries, raffles, casinos, fantasy sports, bingo, poker, and sweepstakes in an online environment.
Harmful Materials, Goods and Services
Listings may not promote the buying or selling of harmful materials, substances or services.
⛔️ Not Allowed:
- Chemical Pesticides and Insecticides
- Asbestos, Cyanide, Chloroform, and Carbon Tetrachloride
- Corrosive substances & Flammable and combustible substances and products
Sexual Services, Human Trafficking and Exploitation
Listings may not encourage the promotion of any type of prostitutitution, escort, or sexual services.
⛔️ Not Allowed:
- All products or services related to selling or trafficking people
- Escorting services or paid sex services
- Online or live performances for adult amusement
- Services that are sexually suggestive in nature (For instance, "texts to send her to lull her to sleep")
- Recruitment of domestic workers, maids and other and personnel services
- Matchmaking and dating services
- Child exploitation & pornography
Prohibited Supplements
Listings may not encourage the buying or selling of consumption of prohibited supplements.
⛔️ Not Allowed:
- Steroid anabolics
- Chitosan
- Comfrey
- Dehydroepiandrosterone
- Ephedra
- Growth hormones for humans
- Powdered Protein
- Enhancers & non-FDA approved Vitamins
Employment or Job Related Products
Listing employment, recruitment or job related products are not allowed on Aleph Express platform.
⛔️ Not Allowed:
- Schemes to "become rich quick"
- Opportunities for multi level marketing
Real Estate
⛔️ Not Allowed:
- Land for Sale
- Apartments for rent or sale
Animals, and Animal Related Products
Listings may not encourage the buying or selling of animals or animal parts, or land in ecological conservation areas.
✅ Allowed:
- Animal or livestock related accessories & animal cages
- Products for animals, such as toys, collars or other accessories
⛔️ Not Allowed:
- Medical equipment and medications
- Any product that is part of a dog, cat, or endangered or threatened animal product including leather, skin, hide, fur, wool, or hair
- Bone, teeth, horns, ivory, taxidermy, organs, external limbs, fluids, or carcasses of animals are among the animal components that are prohibited
- Animal by-products meant for human consumption, such as raw fish, meat, or eggs
- Live creatures, such as livestock and pets
- Any form of land, real estate or properties in ecological conservation areas
Medical and Healthcare Products
Listings may not encourage promoting healthcare, medical supplies and services, including restricted medical devices, or smoking cessation products.
✅ Allowed:
- Accessories for lifestyle and exercise, including watches
- Tests for pregnancy and ovulation
- Thermometers
- First Aid Kits
- Breast feeding pumps
- Blood Pressure Monitors, Sugar Level monitors, etc
⛔️ Not Allowed:
- Optical grade prescription and contact lenses
- Diagnostic equipments for illnesses or disorders
Misleading, Hateful or Products that Promotes Violence
Listings may not contain misleading, hateful or products and offers that promote violence.
⛔️ Not Allowed:
- The selling or buying of hate material, which includes, among other things, literature, memorabilia, emblems, and slogans connected to extreme or racist beliefs or holocaust related products is not permitted in listings and message threads
- Listings that present excessive violence, dramatic, misleading, or disturbing
- Message threads or listings must requesting for positive ratings & reviews
- For the purpose of promoting diet, weight loss, or other health-related items, posts cannot imply or make an attempt to create a negative self-perception
- Crime scene photos or items, such as personal belongings, associated with criminals
No Product for Sale
Listings may not encourage promoting humor, news, or any other type of content that doesn't have any products for sale.
⛔️ Not Allowed:
- Memes or Jokes
- Lost and Found, Personal Announcement or posts
- News, Educational or any public services related posts
- Post or listings for items you're looking for need or want to buy
Prohibited Drugs, Paraphernalia and Drug related products
Listings may not encourage the buying or selling of prohibited and controlled drugs, substances, apparatus or any prescription related drugs
⛔️ Not Allowed:
- Drugs, such as marijuana and marijuana products
- Tools used for drug use, such as pipes and bongs
- All prohibited and prohibited drug products and medications
Recalled and Products that did not pass QA Safety Protocols
Listings may not encourage the buying or selling of recalled products.
❗️️ If you're unsure whether the item you're buying or selling has been recalled, look on the website of the manufacturer of the item or the proper legal entity.
Stolen products
Listings may not encourage the buying or selling of stolen products
Digital Products and Subscriptions
Listings may not encourage the buying or selling of digital product subscriptions, digital accounts, or downloadable content.
✅ Allowed:
- Real audio and/or video CDs, DVDs, and Blu-ray
- Electronic devices that allows streaming, gaming or entertainment related use
- Digital gadgets, such as smartphones, game consoles, and TVs
- Listing content that can be downloaded, such as PDFs, music, games, videos, etc
- Listing related to online games, fantasy sports as long as it is not soliciting gambling, betting or any illegal activities
⛔️ Not Allowed:
- Internet streaming services and subscriptions to digital content, such as those to television, mobile phone, Netflix, Spotify, and other services
Third-Party Violations
Listings should not contain content that violates or infringes upon the copyright or other intellectual property rights of any third party. This includes, but is not limited to, the promotion or distribution of any products that replicate the trademark, name or logo manufactured by another company that imitates a genuine product.
⛔️ Not Allowed:
- Any products that are likely to cause buyers to get confused about the manufacturer, sponsorship, or partnership of those products
- Copyrighted works such as unauthorized copies of the software, other licensed or protected materials, including OEM or bundled software, films, movies, TV series, broadcasts, video games, CDs, or other musical works, books, etc., that have been illegally or piratically reproduced
Hacking And Cracking Materials
Listings may not encourage the buying or selling of hacking and cracking materials which including manuals, how-to guides, information, or equipment enabling illegal access to software, servers, websites, or other protected property
Tobacco Products, Related Accessories and Paraphernalias
Listings may not encourage the buying or selling of tobacco or any related accessories or paraphernalias.
✅ Allowed:
- Apparel with a tobacco brand logo
⛔️ Not Allowed:
- Cigarettes, cigars, and chewing tobacco and any tobacco by products
- Tobacco pipes and related products
- Rolling machines for tobacco, cigarette paper
- Smoking pipes and hookah lounges, bongs
- Tobacco products, such as electronic cigarettes (E-cigarettes) and vape
Used Health & Beauty Products Cosmetics
Listings may not encourage the buying or selling of used cosmetics or cosmetics that do not come with the original package.
⛔️ Not Allowed:
- Used cosmetic products and cosmetic makeup tools
- Used shampoo, hair, health & beauty products
Food, Beverage & Other Health Supplements
Listings for any food products, beverages or any health supplements is currently not allowed in our platforms due to specific local or regional regulatory guidelines.
Weapons, ammunition, and Explosives
Listings may not encourage the buying or selling of weapons, ammunition, and explosives.
✅ Allowed:
- Books & any materials promoting for licensing of legal weapons or safety training
⛔️ Not Allowed:
- Weapons and gun parts
- Paintball guns, BB Guns
- Fireworks
- Pepper vapor, Tasers
- Shotgun ranges
- Gun show
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