A domain is the name of the website and its unique address on the internet at the same time. Ideally, the domain should match the shop’s name.
How to adjust the current address on the platform
Go to Settings
→ Domain name
In the opened window, you can change the web address of your online shop. You can adjust the current address on the platform or connect the custom domain you own.On our platform, you can customize the third level domain - a combination of the symbols to the dot. For example, in the address yourdomain.myexpress.shop, you can customize the ’yourdomain’ part.
To create a new web address on the platform, just enter it into the Domain name field.
❗️ Important: The subdomain can't consist solely of digits. The length of the name should be min 3 - max 63 symbols and contain only lowercase English letters and numbers from 0 to 9 without spaces or special characters (the use of the “-” character is allowed).
Tap on Go back.
❗️ Important: If you have an active ad campaign, it will be automatically paused and then resumed as soon as the domain change process is complete.
Now your shop will have its own unique address on the internet.
The domain change may take up to ⏳48 hours.
How to connect my custom domain
If you have purchased a domain name from a domain provider, you can connect it to your online shop.
To do that, activate the Connect my custom domain button.
Enter your custom domain in the Domain name field.
Then log in to the account on the domain provider’s side (use the login and password that were given by the domain provider) and replace previous NS-records with those suggested in the admin panel.
To do that, use the Copy button.
Alternatively, transfer all NS records to your domain provider's account and then save these changes.
Go back to the shop’s admin panel and tap on the Save button.
❗️ Important: If you have an active ad campaign, it will be automatically paused and then resumed as soon as the domain change process is complete.
Now your own domain will be set up as a shop’s domain name on the platform.
The domain change may take up to ⏳48 hours.
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